Complaint - Continual Disconnection of Services

Complaint - Continual Disconnection of Services

My services have been disconnected more than once every week since June 2018 to date and I am extremely disgruntled with this unpleasant experience. In brief, I called several times before and on the 2nd August 2018 evening at 20h32 for 00:37:51 duration and spoke to Kelebogile (Agent/Consultant) and Ingrid (Team Leader) repeatedly confirming same old story per history of this case and it remains unaltered. Ingrid promised and committed that she will escalate and send me an email with reference number(s) immediately as a record or proof that this matter will be investigated and resolved. Furthermore she committed to contact me but I did not receive any correspondence whatsoever. I sent proof of payments to ********** more than thrice and I ostensibly had to pay R423.50 for re-connection whilst my subscriptions/payments are up-to-date. Nobody seem to care as I call every fourth day for re-connection of services and they repeatedly explain same escalation process to their central finance which lately responded via email that they have a back log on allocations. However they continue disconnecting my services and the case remains unaltered. Reference numbers on one case: ********** 1 ********** 9 ********** 9 ********** 1 ********** 2

I called again this morning for re-connection. Their customer service sucks and it is beyond disgusting.