Complaint, Bad customer experience.

I don't think your company deserves a STAR, I experience thus far with your company is like DOG ****, a total waste of time and energy. Over the past months I've experience such bad service that I wish I could cancel however, I'm just waiting on fibre to become available in our area. Every time I contact you company I at least need to call 4 to 5 times to get simple issues resolve however it then cost me so much airtime and and personal time. Number 1 priority is to up s**** your advisors because they so use to provide scripted information. What really ****ed me off this time, I just inquired about the premium package but your *********** advisor as now added the plan without my consent and placed me in arrears of over 1800 even though I'm not getting the package, my questions what are you guys running there a service of a circus. Your staff should be taken back to training to given soft s****s training as they have no empathy on how to speak to customers always having an attitude. Could someone please call me that is in a managerial positions because I have so much to complain and share my frustrating experience with your company.