Complaint against DSTV internet

Worst service ever, I have a contract with them for 2 explores and recently a router which uses MTN only problem started during load shedding I'd stay for weeks without network 🛜🛜 coverage , I reported this and asked if they couldn't change my service provider to Viacom coz MTN was just not working, they told me no they only have contract with mtn, I like asked why they didn't check first the network coverage b4 selling to us a service that we can't fully utilised, ok then that meant I was paying for services which I was not fully recieving by fully billed.

Then my second problem was on my decoder I have the box office tried to hire movies tried ABT 4 times the same movie same day and it never played then come pay day my monthly payment went up I asked Y they still me I had rented movies, I told them is there any1 in Thier ryt mind who would hire same movie 3 times on the same day and few min apart, they said they would escalate coz at that point the person who was assisting me was only able to reverse 1 payment of the 3 movies. Ok I waited for some sort of SMS or any means of communication regarding that or confirming that, at that present moment I was paying R1000 for everything bt trouble started after the hiring of the movies, come June 15 I pay my normal R1000 I notice my router and PVR services were not playing, router only playing from 00:00 till 05:000 , how is this possible I don't know coz I was told the data that yo given monthly does NOT get carried over to the following month if it's left you forfeit it, ok, I WhatsApp them to report this at first I'm told I'm owing Fourty something rand , then I asked how coz I paid the usual amount , on-top asked them to reinstate my router the agent said he will get back to me and gave me a ref, ok 2 days later nothing , O send another whatsap now I'm told my payment does not appear at all I must sent proof I did that was promised again that they will get back to me nothing, following day I send another whatsap I'm getting another story now that I'm owing now Three hundred and something which was deducted from the R1000 payment I made so I must pay the difference haybo how, what changed my monthly subscription ? I explained everything as I am doing now sending the ref the previous chats bt to no avail , this is so irritating an unprofessional and inconvenience to me , I would never recommend Thier services ever , when you call U buy etym for more than R100 when you break they don't even have the decency to call you back. If it was not a contract I would terminate this emmediately , they are robbing poor people from the villages that are so disadvantaged , I hope this can expose them