Hellopeter
Share Your Experience
DS
Dewald S

1 reviews | Active since Oct 2014

28 Apr 2021, 08:31

Complaint after complaint. Pathetic Service.

This is just getting worse!! Ordered a premium package from DSTV. After 14 days of waiting for the confirmation of the decoder and several chat on the DSTV website with several of their 'HELPFUL" members I decided to lay a complaint on Hello Peter regarding the issue. This matter was solved within 24 hours. Got a phone call confirm the delivery day for yesterday on the public holiday. Canceled all our plans for the day just to at last get our DSTV decoder. Delivery was scheduled for 11h00.... we are still waiting. No call/sms to inform us that it won't be on time nothing... if this is how DSTV takes care of their so called "premium subscription" members then I will rather switch over to Netflix. DSTV you have 48 hours to deliver my package. I don't care how, that is your problem. If not I will cancel the package and switch over to Netflix!

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Apr 2021, 09:44
Official
Hi Dewald, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
DS
Dewald S's update29 Apr 2021, 13:09
Reviewer Update
Just to see the delivery address and phone number is incorrect? Most probably going to wait another month??
DS
Dewald S's update30 Apr 2021, 08:39
Reviewer Update
Any feedback??? Hello Peter won't allow me to lay another complaint because I already complained two times about your pathetic services... You called me yesterday to tell me that the goods will be delivered on the same day, and giving me the tracking number and everything. When I started to track the order I could see that it is being delivered to the wrong address as well as my contact details were incorrect... last time I checked my parcel was delivered?? To whom I don't know... How you could you possibly let someone sign for my stuff? Where is the parcel? Where is the stuff I paid for?? What more should one do to get proper service?