1 reviews | Active since May 2018
Complaint: account down grade
On the 24th of April 2018 I called dstv (ref no: ********** 7-i67). I asked them to down grade my account to compact from premium for a limited period. They said to me that won’t be possible because I’m on price lock.
DSTV called me late Lester year and beginning of this year to offer me the price lock option. I specifically ask the person that called me, should I want to down grade my account for a specific period will be able to. This person said yes.
On the 24th I asked the person I called to get me the call recording of our conversations when I was offered the package. This person said to me they have logged a case and will get back to me. It’s been over two weeks and I’m yet to get a response from them.
Dear Oscar Tyulu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Oscar Tyulu
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Oscar
Thank you for bringing this matter to our attention.
I also apologise for the delayed response in this regard.
For further investigation, your query has been referred to our Price Lock team. This is to try and get the sales call and feedback.
I fully understand that it has been over a week waiting for feedback.
Please bear with us till an updated is received from the Price Lock team.
Kind regards
Dinah
Best regards,
Good day Oscar
Thank you for bringing this matter to our attention.
I also apologise for the delayed response in this regard.
For further investigation, your query has been referred to our Price Lock team. This is to try and get the sales call and feedback.
I fully understand that it has been over a week waiting for feedback.
Please bear with us till an updated is received from the Price Lock team.
Kind regards
Dinah
Best regards,
Good day Oscar
Thank you for your time and patience.
Feedback has been received from our Price Lock sales team. Below are the findings from the initial sales call recording:
Call recording findings :
- Customer was called and offered Free Explora and installation with R30.00 discount to R759.00 for 2 years.
- Customer agreed and confirmed that he will pay R879 including DCC + PVR access .
- Agent advised customer on terms and conditions regarding cancellation fee and debit order .
- Personal details were verified and deal was concluded .There was no discussion of downgrade package.
- I have however requested the Price Lock team to assist with your downgrade request.
The call recording can be made available to you but you can only listen to the recording at the nearest DStv service centre ot agency.
Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Oscar
Thank you for your time and patience.
Feedback has been received from our Price Lock sales team. Below are the findings from the initial sales call recording:
Call recording findings :
- Customer was called and offered Free Explora and installation with R30.00 discount to R759.00 for 2 years.
- Customer agreed and confirmed that he will pay R879 including DCC + PVR access .
- Agent advised customer on terms and conditions regarding cancellation fee and debit order .
- Personal details were verified and deal was concluded .There was no discussion of downgrade package.
- I have however requested the Price Lock team to assist with your downgrade request.
The call recording can be made available to you but you can only listen to the recording at the nearest DStv service centre ot agency.
Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,