Complaint about service and unaccpetable responses

I recently e-mailed Multichoice to change the date of a debit order and the banking details. After confirming the date that the change would apply, they processed an additional debit a month earlier than agreed. Maybe everyone at Multichoice has a few hundred Rand just lying around, waiting for someone to snatch it up, but we don't! After phoning their call centre, in the hope of achieving a better response, I was merely explained how things work. Why wasn't this conveyed in the numerous e-mails between myself and Multichoice? When asked how to escalate my dissatisfaction, I was told that there IS no way to escalate. My complaint had to be routed to the same, generic e-mail address I had been using. No wonder Multichoice is so big - they care about money ONLY. They also know that people want DSTV, because the alternative is just ridiculous, so they treat people like *******! As lonng as the money rolls in, who cares, right? Service industry? Maybe someone should explain to these people what SERVICE actually means. Apparently Multichoice just believes in servicing their wallets!