Complaint about my Dstv being Cut and i changed Payment Date but it was not Done.

I would like to complain about bad service as i called multichoice call centre on around the 15th January 2022 and requested that my payment date be changed to the 06 February 2022, the consultant didn't do there job as i was only getting my funds on the 06 th February. Multichoice suspended me on the 31 January 2022 and is demanding +-R 693 and charging me reconnection fees. I called in again and spoke to a consultant who Said Management will investigate and come back to me. i would like to know why is my DSTV Suspended as i did the right thing to inform them and the consultant didn't do his Job. Is This How DSTV treats customers. I hope a Director 0r Senior Management is taking note because of Negligence you'll are going to loose customers. I hope someone takes the initiative to sort my problem out. my full name Mrs P Naidoo ***