PM
Pushpa M
1 reviews | Active since Oct 2012
05 Feb 2021, 11:02
COMPLAINT ABOUT dstv
I cancelled my DSTV subscriptions on 27 November. My account has been debited on with an amount of R558 on 1 February 2021. I am struggling to get DSTV to refund my debit order. Firstly, I do not have DSTV and have never had a debit order with DSTV. I am a pensioner and need this money desperately. I am being told by the call centre that it will be refunded to me within 14 days. I have been holding on for more than 16 minutes. All I am asking is for my money to be refunded.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Feb 2021, 14:18Hi Pushpa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Feb 2021, 14:18
Official
Hi Pushpa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
PM
Pushpa M's updateReviewer Update
05 Feb 2021, 15:23It is unacceptable that I have to be out of pocket and incur bank charges because of your *********** staff. It was also a very random amount that was deducted. I was advised by Lerato in your call centre that I would have received my refund before Friday, 5 February
PM
Pushpa M's update05 Feb 2021, 15:23
Reviewer Update
It is unacceptable that I have to be out of pocket and incur bank charges because of your *********** staff. It was also a very random amount that was deducted. I was advised by Lerato in your call centre that I would have received my refund before Friday, 5 February
DStv (MultiChoice)'s replyOfficial
06 Feb 2021, 11:18Hi Pushpa,
We have tried to contact you to no avail.
Note that the refund was paid into your account on 05-02-2021. Please check your bank statement to confirm.
Kind regards,
DStv: Hello Peter Team
We have tried to contact you to no avail.
Note that the refund was paid into your account on 05-02-2021. Please check your bank statement to confirm.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2021, 11:18
Official
Hi Pushpa,
We have tried to contact you to no avail.
Note that the refund was paid into your account on 05-02-2021. Please check your bank statement to confirm.
Kind regards,
DStv: Hello Peter Team
We have tried to contact you to no avail.
Note that the refund was paid into your account on 05-02-2021. Please check your bank statement to confirm.
Kind regards,
DStv: Hello Peter Team
Best regards,