1 reviews | Active since Aug 2015
complaint about disgusting service
For 14 years I have used Call Centre to switch on and off holiday decoders. Many times they have not switched it off, luckily calls recorded so had proof and credit passed eventually. Bad attitude, unknowledgable people, and NO senior person <br> This is not all. On Friday evening 31 July I phoned call centre to ask the holiday viewing to be activated, firstly the tv was still on at the holiday house, they had never <br> had it disconnected (luckily I had a name, Thubanik or something) and then they said due to new systems I had to go to Pick in Pay in the dark and cold and pay in <br> R605 for holiday viewing!!!yet I am on a debit order. Then went to Randburg offices in person on 1 August to speak to a \real live breathing individual"not a faceless idiot on the other side of the phone. The credit that was promised to me by David on Friday nit"""
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and the billing on your account adjusted for the disconnection of your holiday home.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and the billing on your account adjusted for the disconnection of your holiday home.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert