Complaint about a complaint...
<p>I recently added a review on Hellopeter.com about the poor/ ridiculously bad call centers. I tried to phone in over the weekend to log a problem. The call center numbers (ALL of them) drop your call as soon as they have properly wasted your time asking you all your details... It does it constantly. Elna responded on Hellopeter to say thank you for my understanding... ***, I never said I understand... AND on top of that Elna never bothered to phone me and hear what the original problem was... How bad is it if you have to complain about a complaint... Thanks ELNA! </p>
Dear Kobus Kühn
Please accept our sincere apologies for assuming that you understand, we’re working on addressing the root cause. We have a fix for you regarding continuous reboots on your Explora.
Please note that you will lose all existing recordings, and your Catch Up and BoxOffice titles will have to load again. You’ll also need to reset all your scheduled recordings. DStv Explora hard drive format
Your Explora hard drive needs to be formatted – below are the steps you need to follow:
1. Hold the POWER button on your remote down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes
11. You’ll know it is done when your pictures starts playing again
12. Please check your playlist – if is is blank, then the formatting was successful. If it is not, then you need to do the steps again.
13. If successful, please remember that it will take at least 48-72 hours for your BoxOffice and Catch Up to populate again. Don’t forget to set your recordings again.
Regards
Elna
Best regards,
Dear Kobus Kühn
Please accept our sincere apologies for assuming that you understand, we’re working on addressing the root cause. We have a fix for you regarding continuous reboots on your Explora.
Please note that you will lose all existing recordings, and your Catch Up and BoxOffice titles will have to load again. You’ll also need to reset all your scheduled recordings. DStv Explora hard drive format
Your Explora hard drive needs to be formatted – below are the steps you need to follow:
1. Hold the POWER button on your remote down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes
11. You’ll know it is done when your pictures starts playing again
12. Please check your playlist – if is is blank, then the formatting was successful. If it is not, then you need to do the steps again.
13. If successful, please remember that it will take at least 48-72 hours for your BoxOffice and Catch Up to populate again. Don’t forget to set your recordings again.
Regards
Elna
Best regards,