COMPLAINT!!!!

I'm still on a call with an *********** Agent, the call has been running for 50 minutes. This is after I spoke to someone else who couldn't help me. After DSTV sent me an email with an offer, I paid R199, and I don't have access to the package I was told I would have. The 2nd Agent, Sisokuhle, told me to log out, and now I'm disconnected from my profile completely! He didn't even know how to guide me to log off, when I couldn't find the option on the app. He is refusing to give me his surname and his Line Manager name. He is refusing to put me through to his Line Manager. I'm constantly being placed on hold for 2 to 5 minutes, without music or anyone coming back to me. Right now, the call is silent and I don't know if the Agent is coming back to me. I'm dropping the call at 51 minutes!

I'd like a senior person to call me, who can actually assist please.