COMPLAINT

This is my second complaint now with the service provider. I made payment as usual on the 15th of August through an eft as it was my option to do so and have never defaulted.3 days later my account was debited without my knowledge and consent and I have never ever given them consent to debit my account as they only got to access my bank account when they requested the bank statement in order for them to refund me previously which was also a huddle to do so.I already engaged with customer services twice and was told my refund will be processed within 7 business days.I've had to incur interest for the second time with othrr creditors because I was not able to pay them on time. Below are the references provided by customer service: ***0-i***10-i1153