Complaint

Good day,

I called multichoice again regarding the below issue that was supposed to be resolved last year when i check my statement i have been paying fir an extra view that i dont hsve for the past 8 months i was told this is price lock but to my surprise the account keeps on going up every month

Can i kindly be refunded because i am tired of this for real

My Name is Zanele last month i upgraded to Price lock which was R569.00 Agreed with the sales Consultant to my surprise this month i have to pay 623.26 when i called Friday 28.08.20 Spoke to a lady from customer care she advice that i need to go to DSTV Center near by i got to newtown junction mall there was no Dstv ended up involved in a car accident couldn't go.

i then called today 31/08/20 spoke to Nomfundo from Customer care i gave her my ID NUMBER and explained my story she told me i must hold she will check for me i was on hold for an hour if this is the type of service i will get can i please cancel and go back to my normal monthly Subscription i will not allow this kind of disrespect from your call center its like they are not properly trained i need this to be resolved as soon as possible,