Complaint

Another day has passed and still no response from multichoice and I'm really getting sick and tired of waiting for them to contact me. So have decided to cancel my subscription with them. I informed my family members and friends so now we all decided to cancel with multichoice dstv and rather join Netflix or something similar. There much cheaper and 100 times better customer service.

Hi I just wanted to update you about my problem with multichoice. Finally after writing a review on hello Peter multichoice contacted me last week Saturday from the head office to find out about what happened so I told them everything. So the guy said that someone from complaints will contact me on Monday morning. Monday morning a lady did contact me asking me for my invoice so I emailed it to her on Monday afternoon so she phoned me to let me know that she got the email. And she also asked about what happened so I explained her everything. She understood my situation and said that she will look in to the matter and find out about the person who referred me to contact one of multichoice accredited installers and she will phone me back the next day which is Tuesday morning. And that was the last I heard from her. I'm still waiting for her call and tomorrow is already Thursday. I'm really disappointed with the f....ked service that we get from multichoice. Even the supervisors gives us bad service and lie to their customers. Multichoice is not giving me this service for free I'm paying for it every single month. If the supervisors are as useless as their call cente who is going to assist me. What more must I do now because I can't wait any longer. The only way I think that will solve my problem is to take them up with my lawyers. And I'm going to make sure that they even going to pay me back every cent including legal fees. It's not me it's multichoice forcing me to do this. And they like saying that all calls are recorded so why are they taking so long to get back to me. They are just as bad as their accredited installers lie and robb customers. Can't they see that we are paying them for sh.t service. Sorry for being rude but this is how I really feel because of multichoice. I also own a business and I never ever gave any of my clients this bad bad service. I wouldn't even rate multichoice one they deserve below Zero rating from me.

Multichoice supervisors are the same as their call center agents they only know how to lie to their customers and allow their accredited installers to rob us. To me it looks like multichoice gets paid a share from the accredited installers because why do they give me the phone numbers. Multichoice is quick to take your money every single month and if you don't pay they quick to cut off your service. Now us as customers what should we do? I know that someone is going to call me tomorrow morning because I'm writing a review on hello Peter. If someone is going to contact me please I don't want to speak to their supervisors. Someone higher than them should call me I don't want to speak to another supervisor because they just going to waist my time. I'm very very disappointed and frustrated with multichoice and I can't wait any longer I want this problem solved by not later than tomorrow I can't wait a day longer. It's my money not theirs. Multichoice please get this in your head.