Complaint

DSTV has bad service, as a customer I’m not happy. I was billed on box office with someone’s else smart card no. The difference was the smart card Number is identical the only difference was the last digit been different. I was billed 5 movies that I didn’t rent. I called them since last month with no help. Call center agents keep on saying someone will call me back however till today I haven’t received any call. I reported the matter immediately after I saw it on self service on WhatsApp on the 14th of July. Now I have been suspended. My kids can’t watch tv on which I paid my subscription for month. This is unacceptable, I reported this matter and the is proof on their system of what happened. Now no one wants to help

I’m disappointed in this as an error that was cost by them is waisting my money. Using my money for call Send emails to help desk no one respond. I even went to RF technology this morning I was return with no help, they said i must call multichoice as they can’t help me