NM
Nomsa M

1 reviews | Active since Nov 2023

14 Aug 2024, 20:02

Complaint

Poor services from MultiChoice What a strategy deployed by multi choice to trap a customer with a discount for a certain duration for their services. And guess what? I fell in to the trap. Now proof of sms is required for services to be functional after payments was made. I called in yesterday and was placed on hold and the call was dropped. The decency of calling the customer back and resolving the issue was not prioritised. They speak about compliance and giving excellent services. This is pure nonsense. A number of people are given a slice of obnoxious cake. Good job to DStv for a good revenue of tears. One customer has been lost I hope more people will be awaken from this bull****.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Aug 2024, 20:23
Official
Hi Nomsa,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team