Complaint

I have a compact package which I'm paying R399 every month. On Sunday the 7 of March 2021, I noticed only SABC and 157 are playing, Monday I called in to customer service for help, I was told to disconnect all the cables and connect again. While I was on the line, I was told to wait because it was loadi g and was told to go my settings, it was not scanning and I was told to allow 15min it will load and everything will work perfectly well. Today it's Wednesday still not playing still stuck at the same page and when I called in I'm told there is nothing they can do I need to call in a technician which I need to pay. How and why do I have to call a technician and pay out of my pocket for something that I did not do? Now it's all my fault because I called in for assistance and the last advisor put me on hold because he knew that I will eventually drop the line as it is not a toll free. I'm not happy my kids can't watch TV and so do I. I. Working from home because Im a high risk as I am asthmatic this is so depressing. No one seems to care at all. I wish someone can get back to me ASAP, I'm suffering for something that I did not do and after paying my monthly fee I have to pay for a technician.