Complaint

My customer number is ***6 and was overbilled and told I was in arrears and subscribed to showmax even though I have a debit order in place. The lady advised to cancel showmax. How do I cancel something I am not subscribed to there is no option to do that. Multichoice DSTV agents are so *********** you have to go through more than 5people and nothing is resolved. I spent 55minutes on the line with no solution then they call you rude. It is exhausting to go through so many people without no one knowing what they are doing. They are quick to give you their email addresses which do not exist or inactive. If my query is not resolved soonest I will be forced to cancel my subscription for peace of mind.