Complaint

I have been overcharged and no one can explain what the overcharge is for. On the 16th around 18h30 one agent said it was insurance and I have no insurance on my decoders then he said he could only see R630 as my billing. Then on the 17th I called at 10h03 I called and got Pinky Cele apparently one of their managers. She then informed it was my holiday home bill for August which I paid, then requested proof of payment. I scanned and forwarded. She then disappeared when I tried calling her at 10h29 to find out if she received my mail. She was on break and I explained my issue to Thobelihle Moeketsi and he advised I call Pinky around 10h45. I called Pinky at 11h48 and Khanya Bengu said Pinky was not available to take my call. Then I insisted on speaking to someone higher, someone came on the line to assist. Whilst I was on hold with the person and after 17minutes on hold I was disconnected. I tried again at 11h16 but to no avail. I called again on the 18th around 10h26 and got the lady Hlengiwe Mhlongo who tried to assist and ultimately called Matilda Mseka who also requested proof of payment so she could escalate to head office accounts department. I spent 45minutes on the line and my issue is still not resolved. Customer #***6