Complaint

I am sick and tired of multi choice they continue to rob their customers. In July the Dstv was not working but they expected us to pay and because no payment was made they decided to disconnect the Dstv and expect me to pay reconnection fee when the fault was their. When I called to advise them the reason why no payment was made and that the services needs to be reconnected I was asked to pay R384 with no reconnection fees, which was made on the 1st August. When I called multi choice again regarding the reconnection fees I was told that it will be sorted out up until today it hasn't been sorted ourt. multi choice has no sense of urgency I did request for them to change payment day to the 31st but that was not done on the 25th of August I was told that payment was not received and that the services will be disconnected again. When I called them on the 23rd August to queries as to why the reconnection fee was not removed I was put on hold for over 20mins. Now I changed pay day to the 1st of every month. My next payment day is on the 1st September 2019 but my services was disconnected again on the 28th August 2019, and multi Choice expects me to pay reconnection fees again. they just want to keep robbing their customers. They don't live up to customer standards. Multi choice is full of **** they don't do their job properly and then it becomes the customers fault.