complaint

<p>On the 31st of Dec i called dstv and requested them to upgrade my service from compact to premium on the special they were having for R599. The operator that i spoke to advised me that i do qualify foe the R599 special and he will do the upgrade. He then cut my services and could not put them back on. He made me hold on for 30 or more minutes while he tried to sort the problem out. He came back on the phone and advised me that he will call me in the next 15 minutes. Hours passed and still he did not call. I then called again and waited on the phone for another 15 mins while the next person escalated the matter. Today is the 2nd of January and still i am without dstv. My explorer functiona are not working. They cannot connect me on compact which i paid for. Every time i contact the call centre i wait on the phone for over 15 minutes and no1 can help.Dstv customer service stinks!!!!!Because they know that there are no other options for South Africans...</p>