ED
Edna D

1 reviews | Active since Oct 2016

31 Oct 2016, 13:05

complaint

<p><br />I would like to lodge a complaint about a poor customer service I received regarding one of your consultant namely Motlatsi. On the 25th october 2016 I called regarding suspension of extra view on my secondary HD decoder but to my suprrise I'm still receiving messages to say I have to pay 430.00 while I should be paying 345 instead.<br />I have used my airtym to notify multichoice of these changes ahead of time so it seems I just wasted my airtym if my request was not adhered to because on the 28th I did pay my normal compact subscription of 345 so I don't expect to be stil receiving these kind of messages yet I know I followed the right steps.<br />Customer no ********** 4<br />Edna Disemelo<br /> ********** </p> <p>To show that you do not hire *********** people I would gladly appreciate a speedy response to this effect</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Oct 2016, 14:16
Official

Dear Edna Disemelo

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team