1 reviews | Active since Jun 2016
Complaint
<p>I have a complain, I bought dstv last month (May) 2016</p> <p>I go for R349 package and then when I go</p> <p>to pay they have told me I have to pay</p> <p>R520 to access my channel and I don't understand why and I have paid R349 already and I cant access tv. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Mpho,
Thank you for taking our call today.
As discussed, your DStv service is active and the account reflects a credit balance of R43.96. Your next payment is due on the 03rd of July 2016.
You can only downgrade your DStv service on your next payment but upgrade any time during the billing cycle. Also, please use your customer number ***4 as reference number when paying your DStv account.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Dear Mpho,
Thank you for taking our call today.
As discussed, your DStv service is active and the account reflects a credit balance of R43.96. Your next payment is due on the 03rd of July 2016.
You can only downgrade your DStv service on your next payment but upgrade any time during the billing cycle. Also, please use your customer number ***4 as reference number when paying your DStv account.
Please do notify us should you require any further assistance.
Kind regards
Dinah