1 reviews | Active since Jul 2015
Complaint
Hi there<br> <br> I am very disappointed and not happy with the service of Multichoice. It has been 3 days now and my connection still has not been fixed. I called in on Thursday 23.07.2015 to the call centre with an error code as I can only view certain channels and the agent I had spoken to advised me that the problem will be fixed within 30 minutes. He advised me that he will escalate it. I then saw after 2 hours that the problem was not fixed. I called in and spoke to another agent and they advised that due to upgrading of systems they are experiencing problems. They could not even pick up that I am an extra view customer and I have the one decoder working with certain channels then I have another decoder not working at all. Could customers not have been advised of problems instead of calling in to advise of problems. I make sure that I pay every month on time via debit order and this service I am receiving is not right at all. I want this problem to be fixed.<br> <br> regards<br> <br> Mohammed
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating you're query regarding the missing channels on your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating you're query regarding the missing channels on your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert