Complaint

I AM A PRICELOCK CUSTOMER WITH DSTV. MY SERVICE GET SUSPENDED EVERY MONTH BECAUSE THEIR AGENTS FAIL TO CATPTURE MY REQUEST TO CHANGE PAYMENT DATE. IN AUGUST I PAID MY NORMAL PREMIUM ONLY TO BE TOLD TO PAY ADDOTIONAL AMOUNT IN MY INSTALMENT IN SEPTEMBER BECAUSE MY ACCOUNT IS IN ARREARS WHICH I DID. TODAY NOT EVEN 20 DAYS AFTER THAT PAYMENT MY ACCOUNT GOT SUSPENDED AND I AM TOLD IM IN ARREARS WITH R400 WHEN I ASK THEM TO EXPLAIN HOW, THEY ARE UNABLE YET I REMAIN SUSPENDED AND CAN'T WATCH TV. AS A PRICE LOCK CLIENT I'M TOLD PRICELOCK DEPT DOES NOT SPEAK DIRECTLY TO CLIENT AND I MUST WAIT 24HRS FOR THEM TO CALL ME BACK. LAST MONTH I PAID TO AVOID THIS INCONVINIENCE. WHAT DO THEY DO WHEN THEY REALISE THEY MADE A MISTAKE LIKE IN PREVIOUS MONTHS? ALL THEY SAY IS WE APOLOGIZE AND I AS A CLIENT GOT INCONVENIENCED FOR 24 OR A DAY, BUT WHEN PAYMENT DATE COMES THEY FORGET I SPENT A DAY OR TWO WITHOUT ACCESS TO THEIR SER VICE....