Complaint

I am very disappointed in multichoice, they messed up on my account and have not fixed the issue to date. It has been 2 months and they disconnect my TV every 3rd day. I have to repeatedly contact them to reconnect with my airtime! Today I tried the whatsapp self service and it said I do not have any active decoders. I have been to the branch and still no assistance in this matter. This is beyond poor service! Their accounts department is pathetic and their call center agents should be trained. I pay on time for my package but I'm disconnected for a error they made and they keep billing me reconnection fees. EVERY THIRD DAY!