sZ
sakhumzi Z
1 reviews | Active since Sept 2018
16 Sept 2018, 18:13
Complaint
After i have sent my first complaint it seems that this company does not really care about the very same people who pays them..without the customer you will have no business that you must understand.I am once complaining that i do not have electricity will you disconnect my services and you are refusing.I am not watching dstv because of what happened at my house i have explained this before and someone in your company knows about this.I was going to understand if all your customers were facing the same problem but i'm the only one.You know there is something called concession.I went to the agency as you have advised for immediate disconnection and the agency gave me your numbers that they are not able to disconnect immediately i will have to call the call centre and they gave me your numbers and now i am being told that the disconnection will take place at the end of this month.My concern is that i will be expected to pay the full amount end of this month even though i have reported this matter to you that means to me you do not give a damn about your customers.All you care about is your customers money.How can i pay the full amount end of the month but i have only watched for 13days during september..as much as i hate sabc channels i do think that i will have no other choice but to go back to sabc.for the second time i need assistance.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Sept 2018, 07:36Dear Sakhumzi Zumana,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Sept 2018, 07:36
Official
Dear Sakhumzi Zumana,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Sept 2018, 11:33Dear Sakhumzi Zumana,
Your DStv service is a month-to-month service. When you pay your subscription, the service for that month is therefore fixed.
We do sympathise with you regarding the incident that you have experienced, but also please understand our billing rules related to your DStv account.
In order to fully align with our billing rules, suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade / disconnect at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades as well as suspension of services. Our records indicate the disconnection has been scheduled for the 30.09.2018.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply17 Sept 2018, 11:33
Official
Dear Sakhumzi Zumana,
Your DStv service is a month-to-month service. When you pay your subscription, the service for that month is therefore fixed.
We do sympathise with you regarding the incident that you have experienced, but also please understand our billing rules related to your DStv account.
In order to fully align with our billing rules, suspensions can only happen once a month, on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade / disconnect at the client's request at any time of the month. This was concession on our part as our system couldn't facilitate it.
This is to now ensure that subscribers adhere to the month to month billing rules.
We've implemented a tool to schedule your downgrades as well as suspension of services. Our records indicate the disconnection has been scheduled for the 30.09.2018.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,