UB
Umesh B
1 reviews | Active since Oct 2015
10 Jul 2018, 09:55
Complaint
10 July 2018 - Very angry. I was not notified that the amount did not go off on the 2nd July 2018. As I am very prompt in paying my debit orders. last month June amounts set aside was not enough as every thing on my debit order side went up. I saw that my mutichoice amount was not enough. I called them today to please debit the amount again so I can pay. I was told fine they will take the amount off but that the system will still cut me off and there will be an additional charge of R60 to reactivate. I am not sure how the system can control one's life by charging and charging.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Jul 2018, 15:41Dear Umesh,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jul 2018, 15:41
Official
Dear Umesh,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jul 2018, 17:01Good day Umesh
I apologise for the delayed response.
According to our records, an adhoc debit order payment was successful dated 11 July 2018. An amount of R471.45 was paid into your DStv account and the service is active.
You'll be pleased to know that there no reconnection fee charged and the account reflects a credit balance of R76.45. The next debit order payment is due on 01 August 2018.
Please be informed that the reconnection fee is only charged when the service was previously disconnected due to non-payment and restored back.
Hope the information above helps. Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Jul 2018, 17:01
Official
Good day Umesh
I apologise for the delayed response.
According to our records, an adhoc debit order payment was successful dated 11 July 2018. An amount of R471.45 was paid into your DStv account and the service is active.
You'll be pleased to know that there no reconnection fee charged and the account reflects a credit balance of R76.45. The next debit order payment is due on 01 August 2018.
Please be informed that the reconnection fee is only charged when the service was previously disconnected due to non-payment and restored back.
Hope the information above helps. Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
UB
Umesh B's updateReviewer Update
13 Jul 2018, 10:09Thank you so much. I was just afraid of giving more than I have to as the times are really bad currently.
UB
Umesh B's update13 Jul 2018, 10:09
Reviewer Update
Thank you so much. I was just afraid of giving more than I have to as the times are really bad currently.