Complaint
I am highly disgusted and disappointed at Multi choice,I made my payment on the 25th of JANUARY ALREADY, AND CALLED through ,GOT PROVIDED WITH THE ****** REFERENCE NUMBER TO UTILIZE AND I DID,BUT NOW YOU HAVE THE NERVE TO TURN MY SERVICES OFF EVERY SECOND DAY FOR YOUR STAFF INCOMPETENCE, I AM HIGHLY PREGNANT FOR **** SAKES ,TO BE RUNNING AROUND TO YOUR HEAD OFFICE ,MAKING NUMEROUS PHONE CALLS ON MY PHONE EVERY SINGLE ****EN DAY. AS A GOOD ASS CITIZEN,I SENT EMAILS TO PAYMENTS AND YOUR ENQUIRIES, *** DO YOU WANT FROM,YOU ASKED ME TO PAY I PAID,NOW MY SERVICES AREN'T WORKING. YOU BETTER FIX THIS AND FAST
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Feb 2018, 11:31Dear: Zandile Moyana
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply10 Feb 2018, 11:31
Official
Dear: Zandile Moyana
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Feb 2018, 13:51Dear: Zandile Moyana
When payments are not reflecting on the account the system will initiate a disconnection. Disconnection due to non-payment, late payment or no payment reflecting on the account, are not physically controlled by us. The system is programmed to disconnect.
We do need to request for the proof of payment to trace it and allocate it to the account to ensure the services are active and not disconnected again.
Our records indicate you have not sent us the proof of payment. Kindly attach the proof of payment and send an email to ***.
For further account assistance send an email to ***.
Kind regards
Edward
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Feb 2018, 13:51
Official
Dear: Zandile Moyana
When payments are not reflecting on the account the system will initiate a disconnection. Disconnection due to non-payment, late payment or no payment reflecting on the account, are not physically controlled by us. The system is programmed to disconnect.
We do need to request for the proof of payment to trace it and allocate it to the account to ensure the services are active and not disconnected again.
Our records indicate you have not sent us the proof of payment. Kindly attach the proof of payment and send an email to ***.
For further account assistance send an email to ***.
Kind regards
Edward
DStv Hello Peter Team
Best regards,