Item: DStv (MultiChoice)
Rating: 1
Author: Wanda G

DStv (MultiChoice)'s replyOfficial

19 Dec 2017, 15:15

Dear Wanda

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply19 Dec 2017, 15:15

Official

Dear Wanda

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

19 Dec 2017, 15:31

Dear Wanda

It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Reference is made to our telephonic conversation, we have referred the matter to the Price Lock team to assist further.

Please accept our apologies for the inconvenience you have experienced in this regard.

Let us know if there is anything else that we can assist you with.

Kind regards

Lebogang

Best regards,

DStv (MultiChoice)'s reply19 Dec 2017, 15:31

Official

Dear Wanda

It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Reference is made to our telephonic conversation, we have referred the matter to the Price Lock team to assist further.

Please accept our apologies for the inconvenience you have experienced in this regard.

Let us know if there is anything else that we can assist you with.

Kind regards

Lebogang

Best regards,

WG

Wanda G's updateReviewer Update

22 Dec 2017, 10:13

it is very saddening how when a client complains on hello Peter they say they will sort the issue out yet nothing. My fiance and I app**** for pricelock and cancelled on the same day as I had won an explorer at work. She called back on the same day to cancel the application and she was told it was already dispatched. it was delivered only two weeks later and we told the courier to return it and the refused. I still get the same response everyday. "it's been escalated sir". this is unfair treatment to clients. and day light *******

WG

Wanda G's update22 Dec 2017, 10:13

Reviewer Update

it is very saddening how when a client complains on hello Peter they say they will sort the issue out yet nothing. My fiance and I app**** for pricelock and cancelled on the same day as I had won an explorer at work. She called back on the same day to cancel the application and she was told it was already dispatched. it was delivered only two weeks later and we told the courier to return it and the refused. I still get the same response everyday. "it's been escalated sir". this is unfair treatment to clients. and day light *******