LN
Luyanda N
1 reviews | Active since Dec 2017
13 Dec 2017, 12:44
Complaint
We have a dstv account with smart card number: ********** 473 I paid the account on the 29th with an amount of 365 for my compact package I come back today to see that it has been cancelled I call the call centre I get through to nandipha motolo who advises I did an upgrade via calling in,I asked they retrieve the call and get back to me, I haven't heard from her and her supervisor and I'm still calling in again with no feedback to be given, this is not customer service that should be given to clients I need an explanation or I'm closing off the account
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Dec 2017, 13:31Dear Luyanda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Dec 2017, 13:31
Official
Dear Luyanda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Dec 2017, 15:46Good day Luyanda
Thank you for taking my call today.
As discussed, I apologise for any inconvenience caused.
The service is now reconnected and the account manually adjusted.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Dec 2017, 15:46
Official
Good day Luyanda
Thank you for taking my call today.
As discussed, I apologise for any inconvenience caused.
The service is now reconnected and the account manually adjusted.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,