COMPLAINT

BAD SERVICE! I hope that this email finds you well.

My name is Nthabiseng Mo***eng with ID :820 ********** , I had an account with Multichoice but unfortunately my decoder broke, so my husband and I, decided to buy a new decoder which was registered under his name : Abraham Serame Mo***eng with ID : 720 ********** , unfortunately my husband and I are currently separated and he moved to Frankford and the decoder is left with me, I’m the one who’s paying it, last month I paid +/- R398 + 172 which was split by mistake into the 2 different accounts my Husband’s and mine, I phoned the same day to explain what had happened, I was assisted but on the 1st October 2017, the decoder was suspended I phoned again using my work telephone, I was assisted but again today on 10.10.2017 I woke up to find the decoder suspended again! I had to phone again! Using my work telephone, which is irritating to be bordering my manager asking to make a call every week. i paid on the 30 october 2017 R450 MY SERVICES were connected for 10days then disconnected until now, when i phoned the customer care i was told that i shouldn't have paid in advance but i should've paid on the 2nd that's the reason why i'm still disconnected! i was even told that i will be credited R391 on the 2nd october 2017 until now i haven't been credited and that R563 + R450 that i've paid assisted because my services are still suspended!