Complaint

I called multichoice because nobody had the decency to come back to me. I spoke to a consultant by the name of Tsolofelo (not sure of the spelling) who who disconnected the call. I am appauled and highly disappointed at the service with multichoice. It is a struggle getting through to the contact center and a waste of airtime sitting an listening to an IVR system that's drags and eats away at your airtime and still to get through to a consultant who does not sympathize with your frustration and drops the phone on you! I want that consultant delt with. I downgraded my package and now calling for my refund I am told that I need to submit my ID and something else (can't recall because I was so angry). I then decided to change back to the previous package because I don't want to go through this **** process. She then tells me I must first Pay R80 subscription. They owe me but I must know pay them R80... How the hell Dos that work??? I had nothing outstanding before downgrading. I am inconvenienced and now requesting not to cm downgrade I must pay R80 and still fight for my refund of R269.... Dstv must fall. I see why they losing customers. I will be one those customer walking away!!! Pathetic service to the core!

If I do not get a response this is going to the ombudsman. You are ripping people off and inconviencing loyal paying customers. It's enough that we are going through tough times during covid! This is what I was supposed to pay accept for the movie I rented outstanding and yet I get debited a full R500! And now it's a struggle to get my refund or opt not to downgrade because of the inconvenience fighting for refund.

Your downgrade from *DStv Family* to *DStv EasyView R29/PM* will be *R134.0*.

However, since you've already paid for the month, you can still enjoy *DStv Family* for the rest of the month.

What would you like to do?

_1)_ Accept Downgrade
_2)_ Cancel Downgrade