COMPLAINT

I have dealt with Multichoice for over 20 years. Each year in the past, in April, there would be a price increase. They then introduced Price Lock of which I took advantage.. At the end of October 2019 suddenly my debit order was increased by over R55. When I queried this, I was informed that I no longer had Price Lock. I requested for Price Lock once more and, because of my financial expenses I them, they declined my request. They never asked me if I owned my own home - which I do, bond free - or if I had any investments - which I do, so they really have no idea of my financial standing. What I don't understand is that I have remained on the higher premium without any questions asked, I have tried on numerous occasions, with out success, to get to the bottom of this. I cannot get them to answer my emails. WHAT SORT OF SERVICE IS T;HIS??