Complaining about the alleged explora money that I owe

My dstv explora has not been working for the 5 years recently a dstv consultant called regarding the service of the dstv explora and I told them I'm at work they must call later, when I went to pay my dstv compact subscription they said I must pay R590 when I inquire why am I paying that much money they said the other money is for explora service of which I didn't approve so I paid the compact service not the explora service for the last 3 months on the 26. On the first of every month they disconnect my service because I owe R200 of dstv explora Please help me