SD
Santie D
1 reviews | Active since Mar 2020
04 Aug 2020, 14:36
Complain - service
They promised to get back to me yesterday or latest today but so far nothing
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
04 Aug 2020, 14:56Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2020, 14:56
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Aug 2020, 19:38Hi Santie Dekker,
We have tried to contact, the phone takes us straight to voicemail. We did leave you a voice message.
The refund for the credit on the account is pending and we will ensure it gets paid in the next 24 to 48 hours. It was captured on Friday after we received your complaint and the account was reconciled however, refunds are not processed on a weekend.
We did also escalate to the IT team to ensure the system applies the correct Price Lock discount.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
We have tried to contact, the phone takes us straight to voicemail. We did leave you a voice message.
The refund for the credit on the account is pending and we will ensure it gets paid in the next 24 to 48 hours. It was captured on Friday after we received your complaint and the account was reconciled however, refunds are not processed on a weekend.
We did also escalate to the IT team to ensure the system applies the correct Price Lock discount.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2020, 19:38
Official
Hi Santie Dekker,
We have tried to contact, the phone takes us straight to voicemail. We did leave you a voice message.
The refund for the credit on the account is pending and we will ensure it gets paid in the next 24 to 48 hours. It was captured on Friday after we received your complaint and the account was reconciled however, refunds are not processed on a weekend.
We did also escalate to the IT team to ensure the system applies the correct Price Lock discount.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
We have tried to contact, the phone takes us straight to voicemail. We did leave you a voice message.
The refund for the credit on the account is pending and we will ensure it gets paid in the next 24 to 48 hours. It was captured on Friday after we received your complaint and the account was reconciled however, refunds are not processed on a weekend.
We did also escalate to the IT team to ensure the system applies the correct Price Lock discount.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
SD
Santie D's updateReviewer Update
04 Aug 2020, 19:53Thank you. Yes sorry we were on Whatsapp call with my sister in-law in America. My husband has cancer and we got very bad news. Thanks again. Hope really this is permanently solved. Regards Santie
SD
Santie D's update04 Aug 2020, 19:53
Reviewer Update
Thank you. Yes sorry we were on Whatsapp call with my sister in-law in America. My husband has cancer and we got very bad news. Thanks again. Hope really this is permanently solved. Regards Santie
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 18:05Hi Santie Dekker,
We confirm the account is fixed and refund paid.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
We confirm the account is fixed and refund paid.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 18:05
Official
Hi Santie Dekker,
We confirm the account is fixed and refund paid.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
We confirm the account is fixed and refund paid.
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 21:17Hi Santie Dekker,
We were unable to get hold of you telephonically again.
We are sorry to learn about your husband, we pray he pulls through this and heals.
We confirm the account is fixed and the refund has been paid
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
We were unable to get hold of you telephonically again.
We are sorry to learn about your husband, we pray he pulls through this and heals.
We confirm the account is fixed and the refund has been paid
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 21:17
Official
Hi Santie Dekker,
We were unable to get hold of you telephonically again.
We are sorry to learn about your husband, we pray he pulls through this and heals.
We confirm the account is fixed and the refund has been paid
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
We were unable to get hold of you telephonically again.
We are sorry to learn about your husband, we pray he pulls through this and heals.
We confirm the account is fixed and the refund has been paid
We apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
SD
Santie D's updateReviewer Update
06 Aug 2020, 08:55Good morning Thank you DSTV for solving this long ongoing problem that I had. I really appreciate it.
SD
Santie D's update06 Aug 2020, 08:55
Reviewer Update
Good morning Thank you DSTV for solving this long ongoing problem that I had. I really appreciate it.