MS
Morris S
1 reviews | Active since Aug 2018
13 Aug 2018, 12:30
complain over billing
i have installed a new dstv and paid all installation fees within a week i was told i must pay R229.00 and i paid R300.00 and my services were disconnected and i called the call center the lady said i should pay R135.00 of which i paid within a week an they said i will pay the remaining by the 30 August but my services were disconnected and know they say i must pay R450.00 i dont understand course i thought dstv was pay per service and know im being charged for services that i dint use i dont understand at all my i need answers this is crazy.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Aug 2018, 13:40Dear Morris Siweya
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Aug 2018, 13:40
Official
Dear Morris Siweya
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Aug 2018, 16:17Good day Morris Siweya
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please be advised that we have reversed the Reconnection fee on your account and adjusted it accordingly.
Your service is currently activated on the DStv Compact Package at R385.00 per month with payment date of the First of every month. Next payment due is on the 1 September 2018 in the amount of R385.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Aug 2018, 16:17
Official
Good day Morris Siweya
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please be advised that we have reversed the Reconnection fee on your account and adjusted it accordingly.
Your service is currently activated on the DStv Compact Package at R385.00 per month with payment date of the First of every month. Next payment due is on the 1 September 2018 in the amount of R385.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,