Complain...

I am not happy with DSTV, last week some lady, i forgot her name called me, i was using explora, so she called me suggesting that i upgrade to explora ultra, and it was not long ago i paid my dstv, and she told me I'll pay R583 or something, so i took the offer and she said no extra costs, she asked me when am i gonna be at home so i said Friday 10th after 16:00 or 16:00 I'll be home, so she told me that I should be at at home or someone should be home that time coz they not working after 17:00, cool i make sure i am home coz she told me about penalties i should pay should i am not home that day, and they didn't pitch up, nor even call that they not coming, Saturday around 11:00 or past that i called asking are they coming or not, the lady i was talking to said gonna call the installer, right he called few minutes after saying in 15min he'll be there to install it, cool he came and did everything perfect, now DSTV says am owing R230.04 coz they came change my explora to explora ultra, now i am struggling to catch up what i want. I think this explora ultra gonna give me a problem, better when i was still on my explora... Am truly not happy, they are not transparent enough to tell us everything, and suddenly i owe them money, whereas i even set debit order with them since i joined this explora ultra of which i am not happy about now.