kN
khumbulani N
1 reviews | Active since May 2013
26 Oct 2020, 14:53
Complain
I would like to lay a compliance with DSTV.
In December DSTV had a promotion tha said if you pay you premium before 31st Dember you will get the next month 50% of. I did that and waited to see if the had wave the January premium but to my surprise they had not. I phone them and the call center people didn't know anything about that and I never got what they had promise or should I say advertised.
This time they introduced the new reward thing and I was allocated a Rising Star level where I qualified for an upgrade, I am on DSTV Copmact they said I will be upgraded to Compact Plu when I phoned them again the call center agents know nothing about this. Ref no for the call is ***3-i372.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
26 Oct 2020, 15:10Hi khumbulani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Oct 2020, 15:10
Official
Hi khumbulani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
kN
khumbulani N's updateReviewer Update
26 Oct 2020, 19:31I never received an e-mail but I received an sms for the issue in December. For the issue now it on the My DSTV App so I don't know how to send tha to you. The other thing is that you are the ones that send this to me you have my number I'm sure you can go back and check the communication you send to me and other customers. The App you have the App where you can see what you post on it.
Please do your jobs properly don't ask me to do your job for you. Like I said I've had numerous bad customer service with you guy and I've been with you for over 10 years and you treat me like this.
What you asking of me now is not trying to help me it is to irritate me even more.
Please do your jobs properly don't ask me to do your job for you. Like I said I've had numerous bad customer service with you guy and I've been with you for over 10 years and you treat me like this.
What you asking of me now is not trying to help me it is to irritate me even more.
kN
khumbulani N's update26 Oct 2020, 19:31
Reviewer Update
I never received an e-mail but I received an sms for the issue in December. For the issue now it on the My DSTV App so I don't know how to send tha to you. The other thing is that you are the ones that send this to me you have my number I'm sure you can go back and check the communication you send to me and other customers. The App you have the App where you can see what you post on it.
Please do your jobs properly don't ask me to do your job for you. Like I said I've had numerous bad customer service with you guy and I've been with you for over 10 years and you treat me like this.
What you asking of me now is not trying to help me it is to irritate me even more.
Please do your jobs properly don't ask me to do your job for you. Like I said I've had numerous bad customer service with you guy and I've been with you for over 10 years and you treat me like this.
What you asking of me now is not trying to help me it is to irritate me even more.
kN
khumbulani N's updateReviewer Update
29 Oct 2020, 17:56Its Thursday and I am still waiting for DSTV to resolve the complain I logged on Monday and the call center agents keep on saying the are going to escalate the matter, one of them to told me that the upgrade has already been done but on my side its not. Even when I look on my dstv app I can't even do an upgrade for myself I've been blacked out. I don't know whether dstv doesn't want me as their client or what. Be I think it time to take this feather.
kN
khumbulani N's update29 Oct 2020, 17:56
Reviewer Update
Its Thursday and I am still waiting for DSTV to resolve the complain I logged on Monday and the call center agents keep on saying the are going to escalate the matter, one of them to told me that the upgrade has already been done but on my side its not. Even when I look on my dstv app I can't even do an upgrade for myself I've been blacked out. I don't know whether dstv doesn't want me as their client or what. Be I think it time to take this feather.