Complain Channels 161 and 194 Error

I'm really unhappy and ran out of patience as I have been experiencing Error 48-32 on only Channel 161 and 194 its been 3 weeks since I have reported this issue with DSTV but I was told that I'm not the only customer and they are working on it,but up to this day I'm still told that they are working on the issue. DSTV is not making this a priority because it's not all their customers but just a few customers and we are paying for the full bouquet *** and *** and *** and there were times when I called about 4 times already but still no resolution instead I was told that I can Catch up but sometimes I want to watch the channels when I get home or on the same day. Honestly I don't know what to do as I was even promised that the manager will call me but still waiting and I am not sure until when exactly.