Complain about multichoice /DStv

I'm so disappointed with Multichoice and disgusting regarding thier behaviour when you talk to them I did payment amount of R539 via capitec bank as pay bill it's online purchase and I send proof of payment nothing changed they disconnected my dstv every two days I have to contact them to begged them to reconnected my TV they don't know how to reallocated payment and their so rude.,this payment I did 6th of January 2023 I sent even proof of payment with my customer number ***4 I have complained since 9th of January 2023 regarding my payment till date and I still paying every month but they disconnected my TV and I went to the agency there waterglen one of consultant send them Email till today no reply and they still continue to disconnect my TV.