1 reviews | Active since Dec 2018
Complain
Good day
Please see the above I'd number, we are sending this email due to our services has been disconnected again for smart number ***.
I spoke to Pakiso Pitso from Randburg who previously advised us to pay R 207 and we didn't agree to it which he advised us to write to *** which we did and got a correspondence to say we are in good financial standing and we should pay on the 25.07.2020 an amount of R708.47.
Today I called again since our services are disconnected AGAIN and I got Pakiso Pitso again who said my context written on my email was incorrect so he advised me to send again an email to dispute the R207.00 that must be paid for the reconnection.
We strongly feel that we are inconvenienced by the information got from DSTV and thier consultants. Why would we be found accountable for the errors caused by your consultants and DSTV. We are asking for our services to be connected and given a correct amount to be paid on our billing date.
Thank you
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I got an email from DSTV telling me that they acknowledged that they gave us wrong amounts to pay so we have a shortfall of R207.00.
Now the problem is why are we found accountable for the errors caused by DSTV and knowing that our billing date is not the 25 of every month why don't they include it on our billing date as for now where one should get the R207.00 they asking for?
Really not happy with such treatment
I got an email from DSTV telling me that they acknowledged that they gave us wrong amounts to pay so we have a shortfall of R207.00.
Now the problem is why are we found accountable for the errors caused by DSTV and knowing that our billing date is not the 25 of every month why don't they include it on our billing date as for now where one should get the R207.00 they asking for?
Really not happy with such treatment
Thank you for your feedback
The sad part is that the amount you talking about can be only seen by you on the system. So we don't even know or see weather you guys excluded the all the reconnection fees as per promise
Why I am saying that, we where advised by your consultant Nondumiso to pay R700+ due to our services was wrongly disconnected on the 24.06.2020 before the due date and we were already wrongly charged disconnection fee.
So it would be so nice if only we spoke about what we both see for an example a statement of my account. So I don't have a statement and we rely on what your system is saying.
We wish to get a statement and a call from one ofor your managers who can correctly nevigate the system so that we can reach a conclusion.
Thank you
Thank you for your feedback
The sad part is that the amount you talking about can be only seen by you on the system. So we don't even know or see weather you guys excluded the all the reconnection fees as per promise
Why I am saying that, we where advised by your consultant Nondumiso to pay R700+ due to our services was wrongly disconnected on the 24.06.2020 before the due date and we were already wrongly charged disconnection fee.
So it would be so nice if only we spoke about what we both see for an example a statement of my account. So I don't have a statement and we rely on what your system is saying.
We wish to get a statement and a call from one ofor your managers who can correctly nevigate the system so that we can reach a conclusion.
Thank you