Complain

I have been with dstv for more than 10 years I have complaints more than compliments my explora was disconnected more 3 times since 01/01/2020 when I phone to query why they tell me I've reversed my payments how does a person reverse online payments? I 've spend more than R300 to phone them manier times they cut me off I have paid R800 on 27th of Dec 2019 for Jan viewing paid extra R150 on the 6th of Jan paid R50 on the 17th of Jan paid another R50 today in total I've paid R1050 to dstv but still can't watch TV...