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Precious M

1 reviews | Active since Oct 2022

10 Oct 2022, 10:46

Complain

I logged a complain last week concerning my account being disconnected however I was contact by Ntando who reconnected it and assured me it will stay reconnect and I will make my next payment of R439 on the 31 October, to my surprise my dstv is disconnected again so I don't know if it for getting me off they're back or what. Mind you I called in this morning spoke to Siphesihle who transferred my call to Nazo who told me she will call me back in 5 min because the system is slow I'm still waiting for that call back, to my surprise she was clueless and didn't know what I was talking about meaning no one captured notes or updates on my complain. I don't know how these people work now I have to relay same story to everyone that contact me I'm not happy with the service I'm getting from dstv. It's time consuming and I'm using my airtime.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2022, 10:50
Official
Hi Precious, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
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Precious M's update10 Oct 2022, 13:53
Reviewer Update
OK thanks I see it's reconnect