Company Procedures can cause you without food on the table.

Downgraded my package because of covid 19's financial crisis, my package was downgraded on time to the second. But still deduct the full package amount, when I query it, it quickly became my own problem to reverse it or a 7-14 working day's before I can expect a refund. That is about another month I to get my own money back. Due to Company Procedures. Don't trust them with a debit order mandate on your account. I will rather cancel my account with them and pay as I go.