Company incompetence

On 26 October I paid my account with their system called pay u successfully then I continued to get smses saying I hadn't paid eventually they suspended my service and I logged a query with an agent who demanded the pop wich I provided I still didn't get assistance I then ended up speaking to a manager called thabiso molefe who reinstated my services and later confirmed via email my query got sorted out I also got a sms confirming I paid

Then again this past Saturday my services were suspended again I sent thabiso an email to call which never happened I then called the call centre with my damn mone and asked for a manager the agent put me in hold for 3 minutes only to tell me the Manger is awol I explained what happened and she reinstated my services I told her I stil wanna speak to thabiso she must tell him to call me that never happened of course I'm still waiting for that call This morning once again I switch on my TV and my services are suspended due to non payment I'm so disgusted by how everyone down the line does not do their jobs properly and as a client being promised lies and having to take time and money to resolve this **** they put me thru I don't understand how they can design a pay system like this I mEan even the manager is so *********** no wonder such things are happening

At this point I have such a bad taste in my mouth of these people that I want my money back and wanna cancel