Companies beware of damage by your Collections

For as long as I can remember we as a family have been loyal customers of Multichoice with a debit order system that has never been rejected for app. over eight years, if not more! With the recent excitement of the Floyd Mayweather fight, my husband upgraded our compact boquet offering to premium. Lo behold come month-end... Multichoice had debited R1 200 in fees, which was clearly an error. We phoned the call centre to check and yes the agent admitted to the error, saying we had been overcharged - as our due bill was app. R820. I then sent a mail requesting account details to settle this as I had already gone to my bank to do a reversal on this transaction as well as stop the debit orders for the interim. Subsequently some other (almost obnoxious) agent called wanting to find out more about the cancelled debit order facility and once again, I requested her to mail me the account number so I can settle the bill. \NO"she told me"