Compact promotion yi**** lento

Your promos are a ****. I received the R199 × 3 months sms last month and I paid R200. But I couldn't view the TV as I kept on getting "waiting for communication" of which I did request for the extraview to be cancelled way before that. I then requested for assistance from an agent on the chatbot yesterday, little did I know that things will get worse. The agent told me that my SD decoder is faulty and I must take it for testing since the error message is on my screen lol haibo! I asked the agent to check the status of the explora, they confirmed it was inactive. So, in order to check if really the decoder is faulty, the explora was reconnected and both decorders were billed individually. When I checked my balance prior to talking to the agent, it was around R90 but after speaking to the agent, it was then R350+ haaaa kanjani?? I thought maybe it will reverse as soon as the explora is disconnected again. But to my surprised, the amount still remained the same. Anyway... I continued viewing services until this morning, they've been disconnected.

Once again, I go to the chatbot only to be told that I owe R350 and the promo has been cancelled. Kanjani?? Where are the terms and conditions plus how's that on me now? On top of that, I'm told I have a credit on my account yet my services have been switched off lol haibo.

What on earth is happening here?? Can someone please explain with an understandable reason hle haikhona! No ways!