Compact Plus upgrade a ****!!!

DSTV is making false adverti*****ts for customers to upgrade with discounts tgat customers have to pay for! I saw an advert on TV advising that one can upgrade from a Compact to a Compact Plus and will pay R460.00 for 2 months then normal Compact Plus rates will apply. I then phoned the call center and was advised that I should upgrade via WhatsApp. So I did, on the st August I was charged R520 and I received an SMS advising that my insurance of R20 was not paid and will be cancelled as I made a payment of R480.00. I then sent an email to support and I did not receive a response. I called the call centre again last week to find out what is the issue as my account is now reflecting arrears. I was told a query was logged with their accounts department and they will get back to me in 24 hours. I’m still waiting..... I will log a Hello Peter complaint everyday until my query is sorted out!