Compact plus price lock

I opted for the Compact Plus price lock. The installation was done on Friday 8 February 2019 . Upon checking all the channels I noticed that some of the channels were not active. Phoned DSTV and they said that the error was on the installers side not DSTV. The installers came back on Saturday 9 February and proved that the installation was 100 % and that the error was indeed with DSTV. DSTV checked on their side and realised that the error was indeed with the Compact plus package, and said that the problem would be sorted within an hour, to an hour and a half. By Sunday 10 February 2019 I received no signal on my newly installed decoder and they confirmed that my new decoder was now removed from my profile. Phoned DSTV and was told that the problem was escalated and would be sorted by 10h30 on 10 February . After leaving several messages for their supervisor which can't be contacted directly I have not had any feedback on whether the problem has been sorted. According to their voice prompt I now owe nearly R2 000-00 on a price lock product which was advertised for R649.00. It is clear that either the product was not properly developed in line with system capability or that the relevant staff was not properly advised of the new product. In the meantime I am sitting with no benefit, empty promises and a useless decoder. I would suggest that people exercise caution when considering to purchase DSTV offers.